2554673 - Not able to start CMS, error: CentralManagementServer has failed and the Server Intelligence Agent has not been able to connect to the cluster. Please verify your CMS port and database settings are correct | SAP Knowledge Base Article

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2554673 - Not able to start CMS, error: CentralManagementServer has failed and the Server Intelligence Agent has not been able to connect to the cluster. Please verify your CMS port and database settings are correct

Symptom

  • CMS can not be started.
  • In CMS log, the following error is reported.
    |Server Intelligence Agent: CMS SIAName.CentralManagementServer has failed and the Server Intelligence Agent has not been able to connect to the cluster. Please verify your CMS port and database settings are correct.
  • In system log, the following error is reported.
    35101 The root server reported an error Initialization Failure. (Reason: An unexpected problem (exception) happened.  Reason given: There is a significant problem with socket communication, The server has problems using TCP/IP. The port number you are using is probably already in use..).

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Environment

  • SAP BusinessObjects Business Intelligence (BI) Platform 4.0 / 4.1 / 4.2
  • Unix/Linux Server

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.0, feature pack 3 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

4.x, can't, crash, modified , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-BIP-CMC , Central Management Console (CMC) , Problem

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