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2554365 - Cannot connect to sftp error on CPI

Symptom

You are using SFTP on Cloud Platform Integration (CPI) and your Iflows are failing with the error below. Sometimes when you deploy the iflow, it goes into Stored status and then into error status. Also it can go into deployed status after a while (like an hour), so the error will occur.

[CAMEL][IFLOW][POLL_FAILED] : Polling from sftp:XXXXXX
[CAMEL][IFLOW][EXCEPTION] : org.apache.camel.component.file.GenericFileOperationFailedException: Cannot connect to sftp://XXXX.XXX.XXX:XX
[CAMEL][IFLOW][CAUSE] : Cause: com.jcraft.jsch.JSchException: Session.connect: java.net.SocketException: Connection reset


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Environment

SAP Cloud Platform Integration for process services

Product

SAP Cloud Platform Integration for process services all versions ; SAP S/4HANA Cloud 1708

Keywords

SAP HANA Cloud Integration, SAP HCI, SAP CPI, SCPI, SFSF, tenant, IFlow, Integration Flow, deployment, model configurator, properties, tracing, payload, HCI tooling, ip, whitelist. sftp, connection, reset, connect, hybris, marketing, poll, failed, camel, JSchException, polling, GenericFileOperationFailedException, , KBA , LOD-HCI-PI , SAP Cloud Platform Integration , Problem

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