2554296 - CCDB Extractor Error Exception while retrieving E2EStore - The server sent HTTP status code 401: Unauthorized - SAP Solution Manager 7.2 | SAP Knowledge Base Article

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2554296 - CCDB Extractor Error Exception while retrieving E2EStore - The server sent HTTP status code 401: Unauthorized - SAP Solution Manager 7.2

Symptom

 The CCDB CONFIGURATION (OS COMMAND) Extractor fails with an error like:

Exception while retrieving E2EStore - The server sent HTTP status code 401: Unauthorized

CCDB OS Extractor.jpg

The Diagnostics Agent logs (smdagent_trace*.log) show the following errors:

Error#SMDloggerAgentApp#
###C000AC1101CE04D20000000100001F3B###SMDloggerAgentApp#####f55d665fb38e11e7c83e005056b516cd###Thread[Thread-698,5,main]#Plain##
Store [[OsStore:Parameters]]: Exception while reading store content : The server sent HTTP status code 401: Unauthorized(See SAP note 927637 / section:Solution)
[EXCEPTION]
com.sap.smd.agent.plugins.datacollector.create.saposcol.exc.SapOsColException: The server sent HTTP status code 401: Unauthorized(See SAP note 927637 / section:Solution)
at com.sap.smd.agent.plugins.datacollector.os.OsCollect.readSapStartSrvStore(OsCollect.java:499)
at com.sap.smd.agent.plugins.datacollector.os.OsCollect.readStoreContent(OsCollect.java:243)
at com.sap.smd.agent.plugins.datacollector.os.OsCollect.collect(OsCollect.java:136)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.sap.engine.services.rmi_p4.P4DynamicSkeleton.dispatch(P4DynamicSkeleton.java:240)
at com.sap.engine.services.rmi_p4.DispatchImpl._runInternal(DispatchImpl.java:482)
at com.sap.engine.services.rmi_p4.DispatchImpl._run(DispatchImpl.java:281)
at com.sap.engine.services.rmi_p4.DispatchImpl.run(DispatchImpl.java:746)
at java.lang.Thread.run(Thread.java:761)

#

and

#2.#2017 10 30 15:33:27:200#+0100#Error#SMDloggerAgentApp#
###C000AC1101CE04D20000000000001F3B###SMDloggerAgentApp#####f55d665fb38e11e7c83e005056b516cd###Thread[Thread-698,5,main]#Plain##
[SapStartSrvWSParameterValueProcess:callParameterValue]
[EXCEPTION]
com.sap.smd.agent.plugin.connectors.webservice.WebServiceInvocationException: Webservice invocation error occured on Binding Provider JAX-WS RI 2.1.6 in JDK 6: Stub for http://<hostname>:50013/SAPControl.cgi
at com.sap.smd.agent.plugin.connectors.webservice.JaxWebserviceInvocationHandler.invoke(JaxWebserviceInvocationHandler.java:132)
at com.sun.proxy.$Proxy67.parameterValue(Unknown Source)
at com.sap.smd.agent.plugins.datacollector.create.saposcol.util.SapStartSrvWSParameterValueProcess.readAllAtributeValue(SapStartSrvWSParameterValueProcess.java:95)
at com.sap.smd.agent.plugins.datacollector.create.saposcol.util.SapStartSrvWSParameterValueProcess.execute(SapStartSrvWSParameterValueProcess.java:73)
at com.sap.smd.agent.plugins.datacollector.os.OsCollect.readSapStartSrvStore(OsCollect.java:475)
at com.sap.smd.agent.plugins.datacollector.os.OsCollect.readStoreContent(OsCollect.java:243)
at com.sap.smd.agent.plugins.datacollector.os.OsCollect.collect(OsCollect.java:136)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

[...]

Caused by: com.sun.xml.internal.ws.client.ClientTransportException: The server sent HTTP status code 401: Unauthorized
at com.sun.xml.internal.ws.transport.http.client.HttpTransportPipe.checkStatusCode(HttpTransportPipe.java:196)
at com.sun.xml.internal.ws.transport.http.client.HttpTransportPipe.process(HttpTransportPipe.java:168)
at com.sun.xml.internal.ws.transport.http.client.HttpTransportPipe.processRequest(HttpTransportPipe.java:83)
at com.sun.xml.internal.ws.transport.DeferredTransportPipe.processRequest(DeferredTransportPipe.java:78)

[...]


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Environment

  •  SAP Solution Manager 7.2

Product

SAP NetWeaver 7.4 ; SAP Solution Manager 7.2

Keywords

KBA , SV-SMG-DIA-APP-CA , Change Analysis + Reporting, Configuration Validation, CCDB , Problem

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