2554289 - InstanceControllerException: Error getting sapstartsrv pid for instance | SAP Knowledge Base Article

SAP Knowledge Base Article - Preview

2554289 - InstanceControllerException: Error getting sapstartsrv pid for instance

Symptom

  • Performing an upgrade of a JAVA instance using the Software Update Manager (SUM)
  • The upgrade stops at START-SCS phase

[START-SCS_01.LOG]

Oct 22, 2017 10:14:06 PM [Info ]: Process ID 802, name sapcontrol has been started.
Oct 22, 2017 10:14:06 PM [Info ]: Command line: /usr/sap/<SID>/SCS01/exe/sapcontrol -nr 1 -host <hostname> -prot NI_HTTP -function GetTraceFile
Oct 22, 2017 10:14:06 PM [Info ]: Standard out: /usr/sap/<SID>/SUM/sdt/log/SUM/SAPCONTROL_GETTRACEFILE_1_xx.OUT
Oct 22, 2017 10:14:06 PM [Info ]: Process ID 802 has been started.
Oct 22, 2017 10:14:06 PM [Info ]: Waiting for process ID 802, name sapcontrol to finish.
Oct 22, 2017 10:14:06 PM [Info ]: Process ID 802, name sapcontrol has been finished, exit code 1.
Oct 22, 2017 10:14:06 PM [Error ]: Error getting sapstartsrv pid for instance [Ljava.lang.String;@66bbeee3 on host com.sap.sdt.tools.sapcontrol.SAPControlException: Sapcontrol client could not perform action get trace file on instance 1
Return code condition success evaluated to false for process sapcontrol for action get trace file.
.
Oct 22, 2017 10:14:06 PM [Error ]: The following problem has occurred during step execution: com.sap.sdt.j2ee.tools.controlinstance.InstanceControllerException: Error getting sapstartsrv pid for instance 1 on host <hostname>.
Sapcontrol client could not perform action get trace file on instance 1
Return code condition success evaluated to false for process sapcontrol for action get trace file.

 

[SAPCONTROL_GETTRACEFILE_1_xx.OUT] 

22.10.2017 22:11:40
GetTraceFile
FAIL: NIECONN_REFUSED (Connection refused), NiRawConnect failed in plugin_fopen()
  • KBA 1931244 [An error occurred during the execution of UPGRADE/DATABASE_SWITCH/STOP_SHD_SCS phase] was checked and the instance is unable to start

[startsap_SCS01.log]

12:00:35
Starting Startup Agent sapstartsrv
/usr/sap/<SID>/SCS01/exe/sapstartsrv: /usr/lib64/libstdc++.so.6: version `GLIBCXX_3.4.15' not found (required by /usr/sap/<SID>/SCS01/exe/sapstartsrv)

Read more...

Environment

Linux Operating System

Product

SAP NetWeaver 7.0

Keywords

 OS UNIX , KBA , BC-UPG-TLS-TLJ , Upgrade tools for Java , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.