2552373 - Online Monitoring: Duplicate records for Callbacks | SAP Knowledge Base Article

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2552373 - Online Monitoring: Duplicate records for Callbacks

Symptom

For every call back request there are two (2) records at Online Monitoring


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, callback, call back, OM, CBR, duplicate , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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