2551888 - [WEBINAR] Getting the Most from Your Support | SAP Knowledge Base Article

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2551888 - [WEBINAR] Getting the Most from Your Support

Symptom

This document contains a 60-minute Expert Webinar on the topic "Getting the Most from Your Support"
In this Expert Webinar you will learn about the Support Resources that are available to you as an SAP Customer.  The objective is to provide you with the information you need to successfully engage with our Support Organisation.

Agenda:

  • Introduction (00:01)
  • Contents (00:31)
  • Customer Interaction Center (CIC) Overview (01:05)
  • Introduction to the SAP ONE Support Launchpad (02:14)
  • User Management (03:21)
  • Incident Management (04:50)
  • How to Download Software (10:53)
  • System Administration (12:07)
  • How to Request a License Key (13:13)
  • Self Service & Support Channels (14:33)
  • Contact Details for CIC (18:48)


Duration: 19 minutes 32 seconds


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Environment

  • SAP One Support Launchpad

Target audience:

  • SAP Customer
  • SAP Partner

Keywords

WEBINAR, SAP ONE SUPPORT LAUNCHPAD, SAP SUPPORT PORTAL, CHAT, SCHEDULE AN EXPERT, CIC, CUSTOMER, CUSTOMER INTERACTION CENTER, SUPPORT, INCIDENT, EXPERT CHAT, SAE, SOFTWARE DOWNLOAD, LICENSE KEY , KBA , XX-SER-SAPSMP-SUP , SAP Support Portal - Support Applications , XX-SER-SAPSMP-SWC , SAP Support Portal - Software Distribution Center , XX-SER-SAPSMP-ACC , SAP Support Portal - Access , XX-SER-SAPSMP-CON , SAP Support Portal - Contents , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , XX-SER-SAPSMP-SDM , SAP Support Portal - SAP Download Manager , XX-SER-SAPSMP-SSCR , SAP Software Change Registration Key (SSCR) , XX-SER-SAPSMP-SYS , SAP Support Portal - System Data , XX-SER-SAPSMP-USR , SAP Support Portal - User Administration , XX-SER-CIC-KM , CIC Knowledge Management , How To

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