2551763 - One-to-One E-mail: Some mail forms are not available in default text | SAP Knowledge Base Article

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2551763 - One-to-One E-mail: Some mail forms are not available in default text

Symptom

You have maintained a mail form. When creating an 'E-Mail' activity in WEBUI, the mail form is not displayed in the dropdown list of default text.


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Environment

  • SAP Enhancement Package 2 (SP05) and higher for SAP CRM 7.0
  • SAP Enhancement Package 2 (SP05) and higher for SAP CRM 7.0, version for SAP HANA
  • Business Function 'CRM_ITSM_ALERTS' is activated

Product

SAP enhancement package 2 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA ; SAP enhancement package 3 for SAP CRM 7.0 ; SAP enhancement package 4 for SAP CRM 7.0

Keywords

CL_CRM_SEND_SCREEN, GET_FORMS, standard responses, email templates , KBA , CRM-BF-ML , Email Management , CRM-BTX-ACT , Activity Management , Problem

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