SAP Knowledge Base Article - Preview

2550571 - JRE runtime error when try to launch Web intelligence Applet via BI Launchpad

Symptom

  • Not able to open Web Intelligence Applet via BI launch pad, an error file of JRE will be generated and be opened when trying to open an applet in browser.
  • The contents of file are mainly about JRE run time: A fatal error has been detected by the Java Runtime Environment
  • You will be able to see: VM Arguments and Environment Variables in this JRE error log file, the JRE version is not the supported one. (Ex, JRE 1.6.0 for BI 4.2)
  • The JRE version recorded in log file is not the same with the version by checking "java -version" via Windows command line.

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Environment

  • SAP BusinessObjects Business Intelligence Platform (BI) 4.0 / 4.1 / 4.2 / 4.x
  • BI launch pad
  • Internet Explorer

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

Java run time, launch pad, applet, JRE version, browser, plug-in, add-on , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-RA-WBI , Web Intelligence , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , Problem

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