2550043 - SAP CRM WebUI: Extra line is added upon pressing Enter in the E-Mail Editor | SAP Knowledge Base Article

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2550043 - SAP CRM WebUI: Extra line is added upon pressing Enter in the E-Mail Editor

Symptom

Typing the contents manually into the E-Mail Editor(BTF or Rich Text Editor) leads to extra space between lines as shown below:

  • RTE Editor:

1.png

  • BTF Editor:

2.png


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Environment

  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

Extra Space, Extra Line, BTF, RTE, Rich Text, TinyMCE, Tag, SHIFT+ENTER, CRMCMP_CCS_EML, MailBody

    , KBA , CA-WUI-BTF , BTF Editor , CA-WUI-UI , User Interface , How To

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