2549205 - Analysis: Endless loops caused by auto-reply emails | SAP Knowledge Base Article

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2549205 - Analysis: Endless loops caused by auto-reply emails

Symptom

Auto reply e-mails are causing endless loop, although you have defined rules based in attributes: "X-Auto-Response-Suppress", "Auto-Submitted"  (SAP Note: 1900772, KBA 1861686).
At its  MIME, e-mail's header makes no reference to  attributes: "X-Auto-Response-Suppress", "Auto-Submitted".


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Environment

  • SAP Customer Relationship Management 7.0
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0 ; SAP enhancement package 3 for SAP CRM 7.0 ; SAP enhancement package 4 for SAP CRM 7.0

Keywords

KBA , CRM-IC-EMS-RUL , Rule Modeling , CRM-IC-CHA-EMA , E-Mail Integration , CRM-IC-UNI , Agent Inbox , Problem

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