2548194 - SMP v2.3 server stops running - server license expired error | SAP Knowledge Base Article

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2548194 - SMP v2.3 server stops running - server license expired error

Symptom

  • Production Server running Agentry v6 on SAP Mobile Platform SMP v2.3 randomly stops running. 
  • Agentry server start up log file reflects the following errors:
    • Exception: 06:41:20 10/23/2017 : 25 (General), Unknown Exception ([System Connections] section not found in Agentry.ini file (Publish from editor to correct), ), agent\ChickamingAgent.cpp#2423:ChickamingAgent::startup
    • Server license expired 01-01-1990
  • Additional error when attempting to run AgentryServerLicenseInstall executable
    • Registry keys are missing for server installation from c:/sap/mobileplatform/servers/agentryserver
  • No changes made to environment.
  • Administrator must open the SMP control center navigate to the Agentry solution and click start to re-launch.

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    Environment

    • Agentry v6.x
    • SMP v2.3
    • Windows O/S platform

    Product

    Agentry 6.0 ; SAP Mobile Platform 2.3

    Keywords

    halt, failure, stopping, expiration , KBA , MOB-SYC-SAP , Syclo Mobility for SAP backend , MOB-SYC-OTH , Syclo Mobility for other backend , MOB-SYC-IBM , Syclo Mobility for IBM backend , Problem

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