2547579 - The Home page of BI Launchpad is blank | SAP Knowledge Base Article

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2547579 - The Home page of BI Launchpad is blank

Symptom

  • The sections below in the Home page of BI Launchpad are blank:
    • My Recently Viewed Documents
    • My Recently Run Documents
    • My Inbox
    • My Alerts
    • My Applications
  • When scheduling a document, the error below shows:
    HTTP Status 500 – Internal Server Error
    Type Status Report
    Message javax.servlet.ServletException: java.lang.NoClassDefFoundError: sun/awt/X11GraphicsEnvironment : cannot initialize class because prior initialization attempt failed
    Description The server encountered an unexpected condition that prevented it from fulfilling the request.
  • In the HTTP trace, the error shows:
    java.lang.NoClassDefFoundError: sun/awt/X11GraphicsEnvironment : cannot initialize class because prior initialization attempt failed
    java.awt.AWTError: Can't connect to X11 window server using 'local_host:0.0' as the value of the DISPLAY variable; 

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Environment

  • SAP BusinessObjects Business Intelligence 4.0/4.1/4.2
  • Linux

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.0, feature pack 3 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

BOE, BI, XI4, BO4, 41, 40, 42, weblogic, websphere, jboss, unix, solaris, aix, redhat, suse , KBA , BI-BIP-DEP , SBOP Web Application Deployment, Wdeploy , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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