2547176 - Error "Account information not recognized: Internal error" when logging into CMC | SAP Knowledge Base Article

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2547176 - Error "Account information not recognized: Internal error" when logging into CMC

Symptom

  • Unable to login to Central Management Console (CMC) after upgrading BI from 4.2 SP2 to SP4 Patch3  
  • Error: "Account information not recognized: Internal error" is displayed in the CMC login page 

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Environment

  • SAP BusinessObjects Business Intelligence (BI) platform 4.2 SP4 
  • Distributed environment
  • Tomcat 8.x
  • Unix

Product

SAP BusinessObjects Business Intelligence platform 4.2

Keywords

KBA , BI-BIP-INS , Enterprise (BI platform) installation, upgrade, patching , Problem

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