SAP Knowledge Base Article - Preview

2546083 - CRWEB00000119 error when opening Crystal report through OpenDocument link

Symptom

  • A Crystal Reports report with prompts is linked from another CR report with an opendocument link
  • When the report is opened, the viewer throws the following error:
    "The viewer could not process an event. Error in file Product Availability - Exceptions : Failed to retrieve data from the database. Details: [Database Vendor Code; -206 ] [] ---Error code:0 [CRWEB0000019]"
    2017-10-09_17-07-43.jpg
  • If the report is opened separately, it runs without error

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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.0
  • SAP BusinessObjects Business Intelligence Platform 4.1
  • SAP BusinessObjects Business Intelligence Platform 4.2
  • SAP Crystal Reports 2011
  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP Crystal Reports 2011 ; SAP Crystal Reports 2013 ; SAP Crystal Reports 2016

Keywords

KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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