After the upgrade to 7.2 you notice that the copy control settings were removed for your Ztransaction types.
With the version 7.2 new tables were introduced to support the new master data model, using Solution, Branch, etc. Like the one for the copy control table AIC_V_TRTY_MAP2.
SAP just provided the standard customizing in these table. But unfortunately there is no migration tool available which migrates the customer data.
SAP Solution Manager 7.2
copy control, create Follow-up document , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To
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