SAP Knowledge Base Article - Preview

2544859 - CDT timeout due to AUTH_CSCONNECTION_FAILED error

Symptom

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.”

  • Timeout popup occurs after launching CDT (Communication Desktop)
  • You will find the following errors at logs:
    • CDT
      • AUTH_CSCONNECTION_FAILED
    • Terminal log
      • SNET[OPEN] Secure connection failed with error TcpConnection::ConnectSync, connect failed - 10060 (0x274c)
      • A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
      • (10060) @SessionConnect(172.1.2.3,21002,...) SNET[INIT] Error 2 in SessionConnect(172.1.2.3,21002,...), let's try other connection! @AuthenticationBase::doConnect
      • PHONE[openSecureSession] Cannot connect to CoS startAuthentication returned: -60

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition all versions

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7 timeout CDT AUTH_CSCONNECTION_FAILED TcpConnection , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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