You are opening the URL link to access the system from the alert and the WEBGUI is opened using different port / protocol than expected
Solution Manager 7.1
Solution Manager 7.2
System login, alerts, URL, Port, Host, Protocol, HTTP, HTTPS, Alert Inbox, , KBA , SV-SMG-MON-ALR-CNS , Alert Inbox / Alert Processing , SV-SMG-MON-ALR-CFG , Alert / Metric Configuration , SV-SMG-MON-ALR , Monitoring/Alerting/Reporting Infrastructure , How To
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