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2544271 - NWA "System Overview" shows gray lights - WebServiceException - Invalid Response code (401) - com.sun.proxy.$ProxyXXXX.Method

Symptom

NWA "System Overview" shows gray lights for all monitors. Below screen appears:

System+Overview+-+SAP+NetWeaver+Administrator.png

Looking into the default trace file you will see the following error:

[EXCEPTION]
com.sap.engine.services.webservices.espbase.client.bindings.exceptions.TransportBindingException: Invalid Response code (401). Server [http://****:5**13/SAPCCMS.cgi] returned message [Unauthorized]. Http proxy info: none
at com.sap.engine.services.webservices.espbase.client.bindings.impl.SOAPTransportBinding.handleSOAPResponseMessage(SOAPTransportBinding.java:595)
... ...
at com.sun.proxy.$Proxy2604.perfRead(Unknown Source)
at com.sap.monitoring.ws.controllers.CCMSCallController.getMonitorsInformation(CCMSCallController.java:95)
... ...

OR

[EXCEPTION]
javax.xml.ws.WebServiceException: Invalid Response code (401). Server [http://<host>:50013/SAPCCMS.cgi] returned message [Unauthorized]. Http proxy info: none
at com.sap.engine.services.webservices.espbase.client.jaxws.core.WSInvocationHandler.processTransportBindingCall(WSInvocationHandler.java:174)
... ...

at com.sun.proxy.$Proxy2604.mtGetTidByName(Unknown Source)
at com.sap.monitoring.ws.controllers.CCMSCallController.getTidsByName(CCMSCallController.java:74)
... ...

OR

Failed to Rertrieve monitor information for instance located on host <host>
[EXCEPTION]
javax.xml.ws.WebServiceException: Invalid Response code (401). Server [http://<host>:50013/SAPCCMS.cgi] returned message [Unauthorized].
....
Caused by: com.sap.engine.services.webservices.espbase.client.bindings.exceptions.TransportBindingException: Invalid Response code (401).

OR

Mon WebService failed to retrieve MTEs on host <host>
[EXCEPTION]
javax.xml.ws.WebServiceException: Invalid Response code (401). Server [http://<host>:50013/SAPCCMS.cgi] returned message [Unauthorized].
....
Caused by: com.sap.engine.services.webservices.espbase.client.bindings.exceptions.TransportBindingException: Invalid Response code (401).

Also note that other methods can appear on the line at com.sun.proxy.$Proxy<XXXX>.<Method>(Unknown Source).


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Environment

  • SAP NetWeaver 7.3
  • SAP enhancement package 1 for SAP NetWeaver 7.3
  • SAP NetWeaver 7.4
  • SAP NetWeaver 7.5
  • SAP NetWeaver Composition Environment 7.2

Product

SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP NetWeaver Composition Environment 7.2 ; SAP enhancement package 1 for SAP NetWeaver 7.3

Keywords

PerfRead, CCMS, SAPCCMS, SAPCCMS.cgi, 401, unauthorized, kernel, 745, 600, System, Overview, Overall, Status, Grey, not, working, NWA, No, little ,data, Portal ,System ,Overview, Instances, status, cannot, be, retrieved, utilSnglmsgReadRawdata , KBA , BC-JAS-ADM-MON , Monitoring , How To

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