You notice that after upgrading to SP10, user's directory fields "Manager" and "Assistant" are emptied automatically the following day
SAP Contact Center 7.0
Business Communication Management, BCM, CCtr, SCC, Contact Center, CCI, CRM-CCI, BJS, Batch, Job, Server, Directory, Synchronization, Information, CDT , KBA , user directory , manager and assistant field , CRM-CCI , Contact Center Infrastructure , Product Enhancement
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