You notice that after upgrading to SP10, user's directory fields "Manager" and "Assistant" are emptied automatically the following day
SAP Contact Center 7.0
Business Communication Management, BCM, CCtr, SCC, Contact Center, CCI, CRM-CCI, BJS, Batch, Job, Server, Directory, Synchronization, Information, CDT , KBA , manager and assistant field , user directory , CRM-CCI , Contact Center Infrastructure , Product Enhancement
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