2542712 - How to display the original source number when configuring an External Agent | SAP Knowledge Base Article

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2542712 - How to display the original source number when configuring an External Agent

Symptom

You would like to display the original customer number to the external agent or MTD agent


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

Business Communication Management, BCM, CCtr, SCC, Contact Center, CCI, CRM-CCI, ANumber, RNumber, External Agent, MTD, PBX, Original Source Number, Join Transfer , KBA , CRM-CCI , Contact Center Infrastructure , How To

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