2542492 - SUM not able to restart Java shadow instance because sapcontrol hangs | SAP Knowledge Base Article

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2542492 - SUM not able to restart Java shadow instance because sapcontrol hangs

Symptom

  • During an upgrade, SUM tries to restart the Java shadow instance (for example, after the DEPLOY-SHADOW-INSTANCE phase), but it fails with the following error:

[EXCEPTION]
com.sap.engine.services.dc.cm.deploy.DeploymentException: An error occurred while restarting the server.
Caused by: com.sap.engine.services.dc.jstartup.JStartupException: [ERROR CODE DPL.DC.3312] An error occurred while restarting the cluster using SAP control webservice on URI

  • Java shadow instance is up and running
  • sapcontrol commands are hanging

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Environment

SAP NetWeaver Application Server Java

Product

SAP NetWeaver Application Server for Java all versions

Keywords

sapstartsrv hang hung , KBA , BC-UPG-TLS-TLJ , Upgrade tools for Java , BC-JAS-SF , Startup Framework , Problem

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