SAP Knowledge Base Article - Preview

2541736 - Duplicate key error in Data Collector log

Symptom

When checking the Data Collector log, you find the lines below:

  • (04100/TransactionHandler) ERR> Failed to update database destination [ContactLog]/[***] : Database operation failed :
  • (04100/TransactionHandler) ERR> SQLExecute failed (/23000/[Microsoft][ODBC SQL Server Driver][SQL Server]Violation of PRIMARY KEY constraint 'PK_TAContactLog'. Cannot insert duplicate key in object 'dbo.TAContactLog'.
  • The duplicate key value is (***).|/01000/[Microsoft][ODBC SQL Server Driver][SQL Server]
  • The statement has been terminated.) : Connected = [true]

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Environment

SAP Contact Center

Product

SAP Contact Center, on-premise edition all versions

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, SQLExecute failed,dbo.TAContactLogDetail , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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