SAP Knowledge Base Article - Preview

2541640 - Knowledge Article entry is not copied when creating a Service Request from a template

Symptom

You have created a Service Request Template that has entries in the "Related Knowledge Articles" Assignment Block,
but the Knowledge Article entries are not copied when you use that template to create a Service Request Document via the "New from Template" button.


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Environment

  • SAP Solution Manager 7.1
  • SAP Solution Manager 7.2

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

SOLMAN, templates, copy control , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To

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