You have created a Service Request Template that has entries in the "Related Knowledge Articles" Assignment Block,
but the Knowledge Article entries are not copied when you use that template to create a Service Request Document via the "New from Template" button.
- SAP Solution Manager 7.1
- SAP Solution Manager 7.2
SOLMAN, templates, copy control , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To
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