2540493 - GetSystemInstanceList shows instances without features | SAP Knowledge Base Article

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2540493 - GetSystemInstanceList shows instances without features

Symptom

sapcontrol function GetSystemInstanceList shows the status of the instances but the 'features' field is blank.

This impacts an upgrade phase.

During a SUM system upgrade, the phase PREP_PRE_CHECK/INSTANCELIST_INIT fails because GetSystemInstanceList shows instances without features.
The error log in SUM side looks like:

INSTANCELIST_INIT.LOG

SYSTEM MANAGER: create instance list.
SAPCONTROL MANAGER: getSystemInstanceList with dumpfile: <path>/SAPCONTROL_INSTANCELIST.OUT
<timestamp>: PID <pid> execute '<kernel path>/sapcontrol -prot NI_HTTP -host <hostname> -nr <instance number> -function GetSystemInstanceList', output written to '<path>/SAPCONTROL_INSTANCELIST.OUT'.
<timestamp>: PID <pid> exited with status 0
SYSTEM MANAGER: initialize instance list has failed.
sapcontrol: Your system contains kernel instances of questionable state. Please use sapcontrol command GetSystemInstanceList to identify which instances come along without features. Run sapcontrol without options for documentation.
Last error code set is: sapcontrol error
Upgrade phase "INSTANCELIST_INIT" aborted with severe errors

ssssf

SAPCONTROL_INSTANCELIST.OUT

EXECUTING sapcontrol -prot NI_HTTP -host <hostname> -nr <instanceNr> -function GetSystemInstanceList
<timestamp>
GetSystemInstanceList
OK

hostname   instanceNr       httpPort     httpsPort   startPriority      features      dispstatus  
<hostname1>   <ins.nr> 5<ins.nr>13   5<ins.nr>14        0.5  <blank>    YELLOW
<hostname2>   <ins.nr> 5<ins.nr>13   5<ins.nr>14        3  <blank>    GREEN
<hostname3>   <ins.nr> 5<ins.nr>13   5<ins.nr>14        1  <blank>    GRAY

Normally, the GetSystemInstanceList result should be like:

sapcontrol -prot NI_HTTP -host <hostname> -nr <instanceNr> -function GetSystemInstanceList
<timestamp>
GetSystemInstanceList
OK

  hostname  instanceNr      httpPort     httpsPort  startPriority                 features  dispstatus 
<hostname1>   <ins.nr> 5<ins.nr>13

  5<ins.nr>14

       0.5 ENQREP
   YELLOW
<hostname2>   <ins.nr> 5<ins.nr>13   5<ins.nr>14        3 ABAP|GATEWAY|ICMAN|IGS    GREEN
<hostname3>   <ins.nr> 5<ins.nr>13   5<ins.nr>14        1 MESSAGESERVER|ENQUE    GRAY

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Environment

Kernel 700/701/710/711

Keywords

sapcontrol web method not working , KBA , BC-CST-STS , Startup Service , BC-UPG-TLS-TLA , Upgrade tools for ABAP , Problem

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