2540405 - "Error initializing SMTP server. Return code: [TCP send failed]" when Scheduling to Email Destination | SAP Knowledge Base Article

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2540405 - "Error initializing SMTP server. Return code: [TCP send failed]" when Scheduling to Email Destination

Symptom

  • Reports fail with "server error. [CrystalEnterprise.Smtp]: [Error initializing SMTP server. Return code: [TCP send failed]. Reason: [<server>:<port].]"
  • Schedules to email destination fail a minute after the underlying reports finish running
  • Wireshark or tcpdump traces show that a connection is established to the SMTP server, and then closed
  • Idle connections are created to the SMTP server

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Environment

  • SAP BusinessObjects Business Intelliigence 4.1 
  • SAP BusinessObjects Business Intelliigence 4.2

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

4.x, 4.0, email, ssl, tls, fail, broken, hang , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-BIP-PUB , Publishing and scheduling in InfoView/BI launch pad , Problem

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