SAP Knowledge Base Article - Preview

2540196 - Processes in IT Service Management - Solution Manager

Symptom

You want information on processes in IT Service Management in SolMan 7.2.


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Environment

SAP Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

Service Request Management, Problem Management, Incident Management, Service Orders, Service Catalogs, workflow, business flow, incidents, service requests , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To

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