2536901 - Information Steward Task fail, database log files empty and error in SchedulingService log file | SAP Knowledge Base Article

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2536901 - Information Steward Task fail, database log files empty and error in SchedulingService log file

Symptom

  1. Information Steward tasks fail quickly, no database logs are generated.
  2. Following Error in InformationSteward/mm/log - SchedulingService log

[TaskSchedulingService][ORBacus:ThreadPerRequest:Dispatcher] Initializing environment from EnterpriseNode 789.
[TaskSchedulingService][ORBacus:ThreadPerRequest:Dispatcher] Processing [object id=412268] (TSK-10001)
[TaskSchedulingService][ORBacus:ThreadPerRequest:Dispatcher] Job Server process id = xxxx on machine xxxx. (TSK-10024)
[TaskSchedulingService][ORBacus:ThreadPerRequest:Dispatcher] Job launch command: "D:/SAP BusinessObjects/SAP BusinessObjects Enterprise XI 4.0/win64_x64/sapjvm/jre/bin/java" -Xms128m -Xmx1g -cp "D:/SAP BusinessObjects/InformationSteward/MM/lib/MMLoader.jar"; -Djava.system.class.loader=com.bobj.ConfigurableClassLoader -Dclassloader.properties="D:/SAP BusinessObjects/InformationSteward/MM/config/classloader.properties" -Dtracelog.configfile="D:/SAP BusinessObjects/InformationSteward/MM/config/tracelog.ini" -Dlib="D:/SAP BusinessObjects/InformationSteward/MM/lib" -Dext="D:/SAP BusinessObjects/InformationSteward/MM/lib/ext" -Dbo_home="D:/SAP BusinessObjects/" -Dboe_sdk="D:/SAP BusinessObjects/SAP BusinessObjects Enterprise XI 4.0/java/lib/" -DINSTALLDIR="D:/SAP BusinessObjects/InformationSteward/" -DLOG.DIRECTORY="D:/SAP BusinessObjects/InformationSteward//MM/log/" -DLOG.FILENAME=TaskUtility_xxxx.log -DOUTPUT_FRS_DIR=frs://xxxx -Dicc_resources="D:/SAP BusinessObjects/InformationSteward//MM/resources" com.bobj.mm.utility.Utility com.sap.icc.task.TaskUtility -c MM.properties  -configurationObject xxxx boeLogonToken ************* boeSystemSession "*************" (TSK-10020)
[TaskSchedulingService][Thread-6] Error>Exception in thread "main" java.lang.NoClassDefFoundError: org/apache/xmlbeans/XmlObject
[TaskSchedulingService][Thread-6] Error> at java.lang.ClassLoader.defineClass1(Native Method)
[TaskSchedulingService][Thread-6] Error> at java.lang.ClassLoader.defineClass(ClassLoader.java:860)
[TaskSchedulingService][Thread-6] Error> at java.security.SecureClassLoader.defineClass(SecureClassLoader.java:142)
[TaskSchedulingService][Thread-6] Error> at java.net.URLClassLoader.defineClass(URLClassLoader.java:530)
[TaskSchedulingService][Thread-6] Error> at java.net.URLClassLoader.access$100(URLClassLoader.java:76)
[TaskSchedulingService][Thread-6] Error> at java.net.URLClassLoader$1.run(URLClassLoader.java:431)
[TaskSchedulingService][Thread-6] Error> at java.net.URLClassLoader$1.run(URLClassLoader.java:425)
[TaskSchedulingService][Thread-6] Error> at java.security.AccessController.doPrivileged(Native Method)
[TaskSchedulingService][Thread-6] Error> at java.net.URLClassLoader.findClass(URLClassLoader.java:424)
[TaskSchedulingService][Thread-6] Error> at java.lang.ClassLoader.loadClass(ClassLoader.java:490)
[TaskSchedulingService][Thread-6] Error> at java.lang.ClassLoader.loadClass(ClassLoader.java:423)
[TaskSchedulingService][Thread-6] Error> at java.lang.Class.getDeclaredMethods0(Native Method)
[TaskSchedulingService][Thread-6] Error> at java.lang.Class.privateGetDeclaredMethods(Class.java:2710)
[TaskSchedulingService][Thread-6] Error> at java.lang.Class.privateGetMethodRecursive(Class.java:3057)
[TaskSchedulingService][Thread-6] Error> at java.lang.Class.getMethod0(Class.java:3027)
[TaskSchedulingService][Thread-6] Error> at java.lang.Class.privateGetMethodRecursive(Class.java:3067)
[TaskSchedulingService][Thread-6] Error> at java.lang.Class.getMethod0(Class.java:3027)
[TaskSchedulingService][Thread-6] Error> at java.lang.Class.getMethod(Class.java:1793)
[TaskSchedulingService][Thread-6] Error> at sun.launcher.LauncherHelper.validateMainClass(LauncherHelper.java:563)
[TaskSchedulingService][Thread-6] Error> at sun.launcher.LauncherHelper.checkAndLoadMain(LauncherHelper.java:545)
[TaskSchedulingService][Thread-6] Error>Caused by: java.lang.ClassNotFoundException: org.apache.xmlbeans.XmlObject
[TaskSchedulingService][Thread-6] Error> at java.net.URLClassLoader.findClass(URLClassLoader.java:444)
[TaskSchedulingService][Thread-6] Error> at java.lang.ClassLoader.loadClass(ClassLoader.java:490)
[TaskSchedulingService][Thread-6] Error> at java.lang.ClassLoader.loadClass(ClassLoader.java:423)
[TaskSchedulingService][Thread-6] Error> ... 20 more
[TaskSchedulingService][Thread-6] Error>Error: A JNI error has occurred, please check your installation and try again
[TaskSchedulingService][Thread-6] Error>(d:/depot/bas/sapjvm/81_REL/src/8/jdk/src/share/bin/java.c 1604)
[TaskSchedulingService][ORBacus:ThreadPerRequest:Dispatcher] Job failed with error code: 1 (TSK-10017)


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Environment

Information Steward 4.2

Product

SAP Data Services 4.2

Keywords

is , task fail, java, jvm, class not found, TSK-10017 , KBA , EIM-IS-SVR , Information Steward - Administration/Server , Problem

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