SAP Knowledge Base Article - Preview

2536698 - Multiple Business Partners maintained in ITSM Incident do not appear as contacts on Support Portal Incident created with "Send to SAP" action

Symptom

You have mantained multiple Business Partners as "Processor" and "Contact Person" in an Incident in SM_CRM, but when you use the "Send to SAP" PPF action to send data to the SAP Backend and
create a Support Incident in the SAP ONE Support Launchpad, only 1 entry appears in the "Contacts" header section when examining the Support Incident on the SAP ONE Support Launchpad.


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Environment

  • SAP Solution Manager 7.1
  • SAP Solution Manager 7.2

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

SOLMAN , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To

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