SAP Knowledge Base Article - Preview

2536499 - Failed to get dependencies of the job.(PRS 00048) when clicking Manage Dependencies in CMC

Symptom

  • When clicking manage dependencies in the Promotion Management application in CMC (Central Management Console) the following error is seen:

    Sorry, Promotion management application is unable to process your request.
    The error from the server is: Failed to get dependencies of the job.(PRS 00048)com.businessobjects.lcm.utilities.LCMException: while trying to invoke the method com.businessobjects.lcm.service.promotionocca2.generated.LCMPromotionServiceOCCA2Operations.execute(java.lang.String, int) of a null object loaded from field com.businessobjects.lcm.service.promotionocca2.sdk.LCMPromotionServiceOCCA2ClientImpl.stub of an object loaded from local variable 'this' at com.businessobjects.lcm.service.promotionocca2.sdk.LCMPromotionServiceOCCA2ClientImpl.computeDependency(LCMPromotionServiceOCCA2ClientImpl.java:130)

  • E2E Trace shows the following errors:
    com.crystaldecisions.enterprise.ocaframework.OCAFrameworkException$AllServicesDown: Unable to find servers in CMS <CMSNAME>  and cluster <CLUSTER NAME> with kind pjs and service LCMPromotionServiceOCCA2. All such servers could be down or disabled by the administrator. (FWM 01014)

    computeDependency started...

    java.lang.NullPointerException: while trying to invoke the method com.businessobjects.lcm.service.promotionocca2.generated.LCMPromotionServiceOCCA2Operations.execute(java.lang.String, int) of a null object loaded from field com.businessobjects.lcm.service.promotionocca2.sdk.LCMPromotionServiceOCCA2ClientImpl.stub of an object loaded from local variable 'this'

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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.2 (BI)
  • Tomcat
  • Windows
  • Linux / Unix

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

BI Platform 4.0 4.1 4.2 Fail Manage Dependencies PRS 00048 , KBA , BI-BIP-LCM , Lifecycle Management Console - Promotion mgmt, Version mgmt , Problem

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