2536017 - Error "Time out when waiting for Host Agent to answer an already running process/call.This call is cancelled." While the Sap Host Agent is not connecting to the Diagnostic Agent - Solution Manager 7.2 | SAP Knowledge Base Article

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2536017 - Error "Time out when waiting for Host Agent to answer an already running process/call.This call is cancelled." While the Sap Host Agent is not connecting to the Diagnostic Agent - Solution Manager 7.2

Symptom

When you select a Diagnostics Agent on the tab Connected Agents in Agent Administration UI : http://<host>:<port>/smd/AgentAdmin

In the Diagnostic Agent Log Viewer you see the following error :

Severity Error

Location com.sap.smd.e2edcc.db
Text [DatabaseInfoPushJob] Exception calling SAPHostControl Web Service.
[EXCEPTION]
com.sap.smd.agent.facade.hostagent.HostAgentNotAvailableException: [HostAgentSyncProxy.SyncHandler.invoke] Time out when waiting for Host Agent to answer an already running process/call.This call is cancelled. Method called: com.sap.smd.agent.wsclients.saphostcontrol.SAPHostControlInterfacelistDatabases.
at com.sap.smd.agent.facade.hostagent.HostAgentSyncProxy$SyncHandler.invoke(HostAgentSyncProxy.java:51)
at com.sun.proxy.$Proxy15.listDatabases(Unknown Source)
at com.sap.smd.agent.plugins.dcc.job.DatabaseInfoPushJob.getDatabaseList(DatabaseInfoPushJob.java:363)
at com.sap.smd.agent.plugins.dcc.job.DatabaseInfoPushJob.run(DatabaseInfoPushJob.java:166)
at com.sap.smd.server.exec.TaskRunner.run(TaskRunner.java:47)
at com.sap.smd.server.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:781)
at java.lang.Thread.run(Thread.java:763)


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Environment

  • Solution Manager 7.1
  • Solution Manager 7.2
  • SAP Host Agent
  • Diagnostic Agent

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

SAP host agent Severity Error Location com.sap.smd.e2edcc.db
Text [DatabaseInfoPushJob] Exception calling SAPHostControl Web Service.
[EXCEPTION]
com.sap.smd.agent.facade.hostagent.HostAgentNotAvailableException: [HostAgentSyncProxy.SyncHandler.invoke] Time out when waiting for Host Agent to answer an already running process/call.This call is cancelled. Method called: com.sap.smd.agent.wsclients.saphostcontrol.SAPHostControlInterfacelistDatabases. , KBA , SV-SMG-DIA-APP , Applications , Problem

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