SAP Knowledge Base Article - Preview

2536004 - Could not execute dialog DBSystemPassword for user sapsso during SUM upgrade. Password is incorrect.

Symptom

You are performing a SUM upgrade. When you reach sub-phase "SHOW-DB-SYSTEM-DIALOG", instead of asking you to enter the password for DB users, below error occurs:

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[Info ]: The database system user name is: sapsso.
[Info ]: Dialog eliminator dbSystemPasswordEliminator allows to omit dialog DBSystemPassword
[Info ]: Validatable parameter DB_SYS_PASS has been validated by validator RequiredFields.
[Info ]: Executing command dbinfo.
[Info ]: Could not execute command dbinfo.
[Error ]: The following problem has occurred during step execution: com.sap.sdt.ucp.dialog.DialogExecutionException: Could not execute dialog DBSystemPassword. See previous messages. The password you have entered is incorrect. You must enter a valid password to continue with the update process.

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The password being provided is correct or it does not even show the screen where password is to be entered. This is for Sybase database.


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Environment

Software Update Manager

Sybase database

Product

SAP NetWeaver 2004 ; SAP NetWeaver 7.0 ; SAP NetWeaver 7.1 ; SAP NetWeaver 7.2 ; SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP NetWeaver 7.3 ; SAP enhancement package 2 for SAP NetWeaver 7.0 ; SAP enhancement package 3 for SAP NetWeaver 7.0 ; Sybase Adaptive Server Enterprise 12.5 ; Sybase Adaptive Server Enterprise 15.0 ; Sybase Adaptive Server Enterprise 15.5

Keywords

sapsso, DBSystemPassword, SSODB_PASSWORD, PREP_PRE_CHECK/INITPUT_PRE, SSODB_USER, SHOW-DB-SYSTEM-DIALOG, Java secure storage, SSFS, SAP ASE on BS, DB_SYS_PASS, DialogExecutionException, com.sap.sdt.ucp.dialog.DialogExecutionException, DB_SYS_PASS, dbinfo , KBA , BC-UPG-RDM , README: Upgrade Supplements , Problem

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