SAP Knowledge Base Article - Preview

2535405 - SolMan: Password could not be updated for user SM_COLL<SID>; check logs

Symptom

Try to change SM_COLL<SID> user password by selecting "Update Password" and receive an error:

change_pw_error.png

Activity: Maintain SM_COLL user

Error: Password could not be updated for user SM_COLL<SID>; check logs

Error details:

The request to managed system for updating the password of user SM_COLL_<SID> did not succeed. This may be due to the security policy of the managed system.

To analyze the issue, check the SMDAgentApplication.log file of the Managed System' Diagnostics agent(s) at Debug level.


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Environment

  • SAP Solution Manager 7.1
  • SAP Solution Manager 7.2

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

KBA , SV-SMG-INS-CFG-MNG , Managed System Configuration , How To

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