2535229 - Internal Server Error in HANA Cockpit 2.0 | SAP Knowledge Base Article

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2535229 - Internal Server Error in HANA Cockpit 2.0

Symptom

You have installed HANA Cockpit 2.0.

When you access it, you get the following error:

"Internal Server Error"

When you generate a trace cockpit-web-app.log through the command 'xs logs --all cockpit-web-app', you can see the following or similar entries:

9/7/17 3:29:37.024 AM [API] OUT   Starting instance [state STARTING, index 0] of droplet [id 2] of app 'cockpit-web-app' [Org 'HANACockpit', Space 'SAP'] at [hanaserver.mycompany.com:50018].
9/7/17 3:33:27.198 AM [APP/2-0] SYS    #2.0#2017 09 07 03:33:27:184#+00:00#INFO#/approuter################PLAIN##Application router version 2.7.0#
9/7/17 3:33:27.274 AM [APP/2-0] SYS    #2.0#2017 09 07 03:33:27:273#+00:00#INFO#/approuter################PLAIN##Applicaiton router is listening on port: 50018#
9/7/17 3:33:59.000 AM [RTR] OUT    10.2.2.44 - - to hanaserver.mycompany.com:51021 "GET / HTTP/1.1" 302 sent 5 in 14 by 00I-86d05e6d-ff88-4212-8e6f-04bab96dfa92
9/7/17 3:33:59.000 AM [RTR] OUT    10.2.2.44- - to hanaserver.mycompany.com:51021 "GET /index.html HTTP/1.1" 200 sent 233 in 34 by 00I-86d05e6d-ff88-4212-8e6f-04bab96dfa92
9/7/17 3:33:59.000 AM [RTR] OUT    10.2.2.44 - - to hanaserver.mycompany.com:51021 "GET /sap/hana/cockpit/landscape/index.html HTTP/1.1" 302 sent 0 in 11 by 00I-86d05e6d-ff88-4212-8e6f-04bab96dfa92
9/7/17 3:33:59.135 AM [APP/2-0] SYS    #2.0#2017 09 07 03:33:59:134#+00:00#INFO#/Auth/OAuth2#########OJdB-E5S4Hrhq8okzddQIBltIkLesMQ7######j79wf1ed#PLAIN##sending redirect to https://hanaserver.mycompany.com:39632/uaa-security/oauth/authorize?response_type=code&client_id=sb-cockpit!i1&redirect_uri=https%3A%2F%2Fhanaserver.mycompany.com%3A51021%2Flogin%2Fcallback#
9/7/17 3:34:18.000 AM [RTR] OUT    10.2.2.44 - - to hanaserver.mycompany.com:51021 "GET /login/callback?code=LOyFDa HTTP/1.1" 500 sent 32 in 103 by 00I-86d05e6d-ff88-4212-8e6f-04bab96dfa92
9/7/17 3:34:18.358 AM [APP/2-0] SYS    #2.0#2017 09 07 03:34:18:357#+00:00#ERROR#/Handler#########0dCUugo0ZyxEQMc6_NVcZsRfo-qjAwht######j79wfg62#PLAIN##GET request to /login/callback?code=LOyFDa completed with status 500 - Could not authenticate with UAA: Could not obtain access token: request to UAA at https://hanaserver.mycompany.com:39632/uaa-security/oauth/token failed: tunneling socket could not be established, cause=write EPROTO 140215460665152:error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol:../deps/openssl/openssl/ssl/s23_clnt.c:794:


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Environment

  • SAP HANA 2.0 Express;
  • HANA Cockpit 2.0

Product

SAP HANA, express edition 2.0

Keywords

hana cockpit, internal server error, web error, HTTP_PROXY, HTTPS_PROXY, no_proxy, proxy , KBA , HAN-CPT-CPT2 , SAP HANA Cockpit version 2 , HAN-DB , SAP HANA Database , BC-XS-RT , OP Runtime / XS Controller , BC-XS-APR , XSA / CF AppRouter (NOT SAP Router) , Problem

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