SAP Knowledge Base Article - Preview

2535196 - Common issues in the offline approval functionality - Guided Answers

Symptom

This Guided Answer tree is designed to help in identifying the root cause of the following offline approval issues:

  • offline approval e-mail is not sent,
  • offline approval e-mail sent incorrectly,
  • offline approval e-mail has wrong content,
  • offline approval e-mail was not received by the approver,
  • offline approval e-mail was not processed by the SAP system,
  • offline approval e-mail has not arrived into the SAP system.

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Environment

  • SAP Supplier Relationship Management (SRM) 7.0 and higher
  • SAP enhancement package for SAP Supplier Relationship Management

Product

SAP Supplier Relationship Management 7.0 ; SAP Supplier Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP Supplier Relationship Management all versions

Keywords

EBP, Guided Answers, offline approval, SOST, SOIN, HTM, reason for rejection, buttons, links, BBP_OFFLINE_APP_BADI, BBP_OUTPUT_CHANGE_SF, synchronous, asynchronous, MIME, URL, Log on link, SMTP , KBA , SRM-EBP-WFL , Workflow , Problem

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