SAP Knowledge Base Article - Preview

2535193 - How to avoid the creation of two identical incidents

Symptom

Creation of two or more incidents with the same problem description under different components


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Environment

SAP Support Portal, SAP One Support Launchpad

Keywords

incident creation, speed up, incident processing, SAP Support Portal, SAP One Support Launchpad, , KBA , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , XX-SER-SAPSMP-IBX , SAP Support Portal - Service Channel (Inbox) , How To

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