SAP Knowledge Base Article - Preview

2532932 - Order search shows different Overdue icons in Agent Inbox

Symptom

Depending on the different search criteria, the same order, like Service request or Customer Contract, has a different overdue icon shown in Agent Inbox result list. For example:

  • Using order ID: the Overdue Icon is shown as Green.
  • Using Creation date From/To: the Overdue Icon is shown as Red.

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Environment

  • SAP enhancement package 3 for SAP CRM 7.0
  • SAP enhancement package 4 for SAP CRM 7.0 

Product

SAP enhancement package 3 for SAP CRM 7.0 ; SAP enhancement package 4 for SAP CRM 7.0

Keywords

Agent Inbox, Overdue Icon, Lifecycle Status, Search, CRM_JEST, CRM_ISU_ORDER_READ , KBA , CRM-IC-UNI , Agent Inbox , CRM-BTX-ANA-RFW , Reporting Framework , Problem

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