2530116 - [INS00104] while Installing BI4.2 | SAP Knowledge Base Article

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2530116 - [INS00104] while Installing BI4.2


  • SAP BusinessObjects Business Intelligence Platform (BI) installation fails at the point of configuring Central Management Server (CMS) repository while choosing Microsoft SQL Server 2012 database with the following error:
     "The system cannot verify the database logon information [INS00104]. The same error is also observed in "errorsAnd Warning.log"

INS error.png



  • SAP BusinessObjects Business Intelligence Platform (BI) 4.2
  • Installer
  • Windows 2012 Operating System (OS)
  • Microsoft SQL Server 2012


SAP BusinessObjects Business Intelligence platform 4.2


KBA , BI-BIP-INS , Enterprise (BI platform) installation, upgrade, patching , Problem

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