2529867 - How to create perfect incident for R/3 ATP issues | SAP Knowledge Base Article

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2529867 - How to create perfect incident for R/3 ATP issues

Symptom

You want to create a support incident for:

  • SAP R/3 Available-To Promise issue on component SD-BF-AC* or on LE-SHP-GF-AC,
  • Delivery and transportation scheduling issue on component LE-SHP-GF-DS,
  • Route scheduling issue on component LE-SHP-GF-RS,
  • Assembly processing issue on component PP-ATO.

You want to know which information and details you need to provide in the incident.


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Product

SAP ERP 6.0 ; SAP enhancement package 1 for SAP ERP 6.0 ; SAP enhancement package 2 for SAP ERP 6.0 ; SAP enhancement package 3 for SAP ERP 6.0 ; SAP enhancement package 4 for SAP ERP 6.0 ; SAP enhancement package 4 for SAP ERP 6.0 on SAP enhancement package for SAP NetWeaver 7.0 ; SAP enhancement package 5 for SAP ERP 6.0 ; SAP enhancement package 6 for SAP ERP 6.0 ; SAP enhancement package 7 for SAP ERP 6.0 ; SAP enhancement package 8 for SAP ERP 6.0 ; SAP enhancement package for SAP ERP 2005 ; mySAP ERP 2004

Keywords

ATP, R/3 ATP, Available-To-Promise, incident, message, create, performance, dump, sales order, delivery, STO, check instructions, check mode, allocation, planned order, production order, Product Availability Check (PAC), Allocation (PAL), Forecast (FCS), Backorder processing (BOP), ATO, Available To Order, Make to Order, schedule lines, confirmation, availability check, scheduling, delivery scheduling, route, route determination, assembly, shipping dates, VL150, CO09, note, KBA, WIKI, BADI, component, help, sub component, connection, priority, error, processing, speed up, steps to reproduce, example, user data, logon, system, debug, application, assign, attach, trace, custom, ST30, ST12, ST05, database. , KBA , SD-BF-AC , Availability Check , LE-SHP-GF-AC , Availability control Delivery , PP-ATO , Assembly Processing , LE-SHP-GF-DS , Delivery and transport scheduling , LE-SHP-GF-RS , Route Scheduling , How To

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