You use SAP Solution Manager Incident Management. You are creating/maintaining a HTML mail form in CRM Web UI -> Service Operations -> Create Mail Form.
You cannot use attachments, images in the new text editor TinyMCE due to inactive ICF service.
SICF service /default_host/sap/bc/bsp/sap/bsp_crm_rtemce Base BTF application for TinyMCE is not activated in the Solman_Setup activity "Activate ICF Services".
Please also read KBA 2199836 Cannot use attachments, images or e-mail forms in One2One E-Mail due to inactive ICF services.
SAP Solution Manager 7.2 until SPS 07
KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem
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