SAP Knowledge Base Article - Preview

2528960 - ReportSDKServerException: Unable to connect to the server <Report Application Server> when running java RAS code on Crystal Report Embedded OEM edition

Symptom

When running the unmanaged RAS SDK code, specifically the Java method com.crystaldecisions.sdk.occa.report.application.ReportClientDocument.open() raises one of the following error message:

  • com.crystaldecisions.sdk.occa.report.lib.ReportSDKEnterpriseLogonException: Unable to log on: Could not connect to server <RAS_name>.  Please check that the server name is correct, and that the server is running. ---- Error code:-2147217397 [CRSDK00000000] Error code name:enterpriseLogonFailed
  • com.crystaldecisions.sdk.occa.report.lib.ReportSDKServerException: Unable to connect to the server <RAS_name> --- connection refused : connect------ Error code:-2147217387 [CRSSDK00000000]

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Environment

  • Crystal Reports Server Embedded (OEM) 2016-2013
  • Report Application Server JAVA SDK

Product

SAP Crystal Reports Server 2013, OEM edition ; SAP Crystal Reports Server 2016, OEM edition

Keywords

Unmanaged RAS java .net connection refused , KBA , BI-DEV-JAV , BI Software Development Kits (SDKs) - Java , Problem

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