2528705 - Rejected items carried to confirmation | SAP Knowledge Base Article

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2528705 - Rejected items carried to confirmation


  • When the device user tries to create a confirmation and then choose “Add Order Items” in the client, items in Service Orders with status “completed” (as stored in the backend) are visible in the list of items available to be added.
  • These items should not be transferred to the Agentry client and should not appear in this list.



SAP CRM Service Manager version 4.2


SAP CRM Service Manager 4.2.0


Agentry, syclo, service manager, completed, item, service order, confirmation , KBA , MOB-SYC-SAP-SM , Syclo SAP CRM Service Manager Application , MOB-SYC-SAP , Syclo Mobility for SAP backend , Problem

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