SAP Knowledge Base Article - Preview

2528705 - Rejected items carried to confirmation

Symptom

  • When the device user tries to create a confirmation and then choose “Add Order Items” in the client, items in Service Orders with status “completed” (as stored in the backend) are visible in the list of items available to be added.
  • These items should not be transferred to the Agentry client and should not appear in this list.

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Environment

SAP CRM Service Manager version 4.2

Product

SAP CRM Service Manager 4.2.0

Keywords

Agentry, syclo, service manager, completed, item, service order, confirmation , KBA , MOB-SYC-SAP-SM , Syclo SAP CRM Service Manager Application , MOB-SYC-SAP , Syclo Mobility for SAP backend , Problem

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