SAP Knowledge Base Article - Preview

2528568 - Error: The server encountered an internal error... when downloading media from the a cockpit or hmc in hybris

Symptom

When attempting to download media such as an image, xls, or others from one of the hybris cockpits or hmc, you see the following error in the browser:

error.PNG

Another symptom is that certain thumbnails do not appear in some areas of the cockpits as seen here:

broken_thumbnail.png


Read more...

Environment

Apache Server containing bugfix CVE-2016-8743

Apache httpd 2.4.25 or higher
Debian apache2 2.2.22-13+deb7u8 or higher

AND

One of the following hybris versions or lower:

6.3.0.3
6.2.0.6
6.1.0.10
6.0.0.12
5.7.0.23
5.6.0.17
5.5.1.16

Product

SAP Hybris Commerce 6.0 ; SAP Hybris Commerce 6.1 ; SAP Hybris Commerce 6.2 ; SAP Hybris Commerce 6.3 ; SAP hybris Commerce 5.7 ; SAP hybris Commerce Suite 5.5-1 ; SAP hybris Commerce Suite 5.6

Keywords

Hybris, error, images, download, thumbnail, downloading, missing, Apache , KBA , CEC-COM-CPS , Commerce Platform & Suite (SAP Commerce) , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.