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2525276 - LDAP Update not retrieving new users - BI 4.x

Symptom

  • LDAP Update runs successful in Central Management Console (CMC) -> Authentication -> LDAP, but new users from LDAP are not updated in the system, existing users may also not be updated
  • Central Management Server (CMS) on medium traces show the following:

    LDAP: LdapQueryForEntries() Bad filter or DN syntax while searching using filter: (�|(cn=CorrectExample(1))(cn=WrongExample(2)
    SecLdap Error: an error occurred in LdapGetEntries().
    SecLdap Error: an unknown error occurred in LdapGetUsersByGroups().
    LDAP: The following groups could not be verified: <GROUPINFO>
    SResourceSource::LoadString LDAP Error: %1. %2
    LDAP: SecLdap Error: an unknown error occurred in LdapGetUsersByGroups().
    LDAP Error: Bad search filter.
    SResourceSource::LoadString LDAP Authentication failed to verify one or more of the mapped groups. If the problem persists, please delete and re-map into SAP BusinessObjects BI platform the following group(s): %1
    SResourceSource::LoadString LDAP Authentication failed to verify one or more of the mapped groups. If the problem persists, please delete and re-map into SAP BusinessObjects BI platform the following group(s): %1
    UserReloadThread: caught exception: LDAP Authentication failed to verify one or more of the mapped groups. If the problem persists, please delete and re-map into SAP BusinessObjects BI platform the following group(s): <GROUPINFO> Plugin error: SecLdap Error: an unknown error occurred in LdapGetUsersByGroups().
    LDAP Error: Bad search filter.

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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x (BI 4.0 / 4.1 / 4.2)
  • Windows
  • Linux / Unix  
  • Windows Active Directory (AD)
  • LDAP

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

AD, synchronization, sync , KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem

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