2524947 - Navigation to e-mails | SAP Knowledge Base Article

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2524947 - Navigation to e-mails

Symptom

You're working with a CRM order,  ITSM transaction or ChaRM document . Assignment block "Related Transaction" contains outgoing and incoming e-mails. However, system doesn't allow to display them when you press in the link.


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Environment

  • SAP Customer Relationship Management (CRM).
  • SAP enhancement package for SAP CRM.
  • SAP Solution Manager.
  • SAP enhancement package for SAP CRM, version for SAP HANA.

Product

SAP Solution Manager 7.2 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

KBA , CRM-BTX , Business Transactions , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , CRM-IC-CHA-EMA , E-Mail Integration , How To

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