2524660 - BIP Add-on or patch Installation fails as some services run with errors. | SAP Knowledge Base Article

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2524660 - BIP Add-on or patch Installation fails as some services run with errors.

Symptom

  • Add-on installer [or repair of any BI install] appears to finish but fails to complete or states 'has encountered errors during the install process'
  • Update installer failure [Support package or Patch]:  After patching, the installer appears to finish but multiple services fail to start of run with errors.
  • In case of Add-on install failure [Lumira or Design Studio or Analysis Office add-on for BIP] : After installing , the install appears to be successful but some menu items are missing or services like the Adaptive Processing Server (APS) run with errors.
  • For example, after installing Design Studio 1.6 SP4, in the Central Management Console (CMC), the APS  is running with errors due to the Analysis Application service failure.
  • Although the installer appears to succeed, errors can be seen while viewing or refreshing the updated or add-on content.
  • The installer script was not able to connect to the CMS & all the retries failed.
    Logging into <HOST>:6400 as user Administrator with secEnterprise authentication...
    Sleeping for 5 second(s)...
    ERROR: Could not reach CMS '<HOST>:6400'. Specify the correct host and port and check for network issues. (FWM 20030)
  • Upon checking the <installdir>/setup/packagestemp folder, there are many *.dfo.xml files (system objects) which were not uploaded or deployed by the installer (note that having a small number of dfo's left for a BI patch/SP update is normal)

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Environment

  • SAP BusinessObjects Business Intelligence platform 4.1 & 4.2 (all Support Packages & Patches)
  • SAP Design Studio add-on for BI Platform (all supported versions eg: 1.5 & 1.6 )
  • SAP Analysis Office add-on for BI Platform  (all supported versions )
  • SAP Lumira add-on for BI Platform (all supported versions)
  • All supported operating systems

Product

SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP Lumira 1.0, server version for the SAP BusinessObjects BI platform ; SAP Lumira, server edition 2.0

Keywords

SAPBI, BIP, BI Platform, Analysis Office, AO, Design Studio, DS, AD, Lumira, Add-on, Install, repair, fail, running with errors, 4.1, 4.2, addnode, deployfiles, DFO, XML, packagestemp, temporary, cms, multiple, NIC, adapter, FWM, 20030, connect, biinst, tskba , KBA , fwm 20030 , multiple nics , install failure , repair , sap bi , addnode , tskba , deployfiles , biinst , BI-BIP-INS , Enterprise (BI platform) installation, upgrade, patching , Problem

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