2522792 - Prompt can't be played even though it is locally | SAP Knowledge Base Article

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2522792 - Prompt can't be played even though it is locally

Symptom

When an incoming call comes to SAP Contact Center, IVR is hitting but prompt can't be played.


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Environment

SAP Contact Center

Product

SAP Cloud Platform 1.0 ; SAP Contact Center, on-premise edition all versions

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7 , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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