2522480 - JS errors or no UI reaction after clicking buttons like logoff confirmation, IC Agent dashboard | SAP Knowledge Base Article

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2522480 - JS errors or no UI reaction after clicking buttons like logoff confirmation, IC Agent dashboard

Symptom

  • Nothing happens after clicking on IC Agent Dashboard
  • After clicking on the yes button in the dialog popup for logoff, nothing happens
  • Blank white screen appears after accessing CRM Web UI, at the same time, there are two Javascript errors: "'thtmlbUtil' is undefined" and "No CRMUIF server in frame hierachy"

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Environment

  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

SM_CRM, blank srceen, default.htm , thtmlbUtil, undefined, crmuifServer.js , KBA , CA-WUI-UI , User Interface , CRM-IC-CHA , Communication Channels , CRM-IC-BRO , Broadcast Messaging , CRM-IC-FRW , Framework , Problem

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