2520685 - CDT status not changed to "Not Ready" when agent missed the call | SAP Knowledge Base Article

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2520685 - CDT status not changed to "Not Ready" when agent missed the call

Symptom

CDT status is not changed to "Not Ready" when agent missed the call


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Environment

SAP Contact Center 7.0 with SP higher then SP8.1

Product

SAP Contact Center, on-premise edition all versions

Keywords

Ready Not-Ready CDT status leave available unavailable agent , KBA , CRM-CCI , Contact Center Infrastructure , How To

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