SAP Knowledge Base Article - Preview

2520053 - Fiori Launchpad on Portal Runtime error appears using Android mobile devices

Symptom

  • You are using an Android device and receive a Portal Runtime Error when accessing the launchpad
  • Checking the Portal Developer/Default Trace files you see the following error:
    "[EXCEPTION]
    com.sapportals.portal.prt.component.PortalComponentException: Error in service call of Portal Component
    Application name : com.sap.portal.navigation.flp.resources
    Component : pcd:portal_content/<PCD_Location>/com.sap.portal.FLPResources
    Component class : com.sap.portal.navigation.flp.resources.FLPResources
    User : <user_id>
    at com.sap.portal.prt.core.PortalRequestManager.handlePortalComponentException(PortalRequestManager.java:786)
    ...
    Caused by: java.lang.NullPointerException: while trying to invoke the method com.sap.portal.ds.objects.IDeviceGroup.getAtomicID() of a null object loaded from local variable 'deviceGroup'
    at com.sap.portal.navigation.flp.resources.FLPResources.getDevicGroupAtomicId(FLPResources.java:420)
    ..."
  • You have implemented KBA: 2457557 but the error persists

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Environment

  • SAP NetWeaver Application Server for Java 7.31

  • SAP NetWeaver Application Server for Java 7.40

  • SAP NetWeaver Application Server for Java 7.50

  • Enterprise Portal

Product

SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP enhancement package 1 for SAP NetWeaver 7.3

Keywords

android, samsung, galaxy, sony, htc, smartphone, phone, ep, portal, device, groups, ua, user, agent, fiori, client , KBA , EP-PIN-NAV-FFP , Fiori Framework Page , EP-PIN-PRT , Portal Runtime , Problem

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