SAP Knowledge Base Article - Preview

2519520 - Shortening the Ringbusy.wav when prompt plays

Symptom

  • You are running SAP Contact Center
  • Business requires a shorter version of the "Ringbusy.wav" prompt that plays when the destination number is busy

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition all versions

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7 , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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